Frequently Asked Questions
Everything you need to know about your jewelry journey.
How long does shipping take and how much does it cost?
We offer standard and express shipping worldwide. UK standard delivery typically takes 3-5 working days, while international shipping can take 7-14 days depending on the destination and customs.
What is your return policy?
We offer a 28-day return policy for most items in their original packaging. Please note that for hygiene reasons, earrings are non-returnable unless faulty.
What materials are your jewelry made from?
Our jewelry is primarily crafted from 925 Sterling Silver, 18k Gold Plating, and 14k Solid Gold. Each product page lists specific material details and care instructions.
Do you offer a warranty on your products?
Yes, all Astrid & Miyu jewelry comes with a 1-year warranty from the date of purchase, covering any manufacturing faults or defects.
Can I book a piercing or welding appointment online?
Absolutely! You can book appointments for ear piercing, welded bracelets, and tattooing directly through our website by selecting your preferred store location.
How should I care for my jewelry to prevent tarnishing?
To keep your pieces shining, avoid contact with perfumes, lotions, and water. Store your jewelry in a cool, dry place, ideally in the pouch or box provided.